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Shokz App

(Beta version)

Manage multipoint pairing, upgrade firmware, change EQ modes, and more! Download the Shokz App to easily control headphone settings.
*The Shokz App supports OpenRun Pro only at the moment.

App FAQ

How to download the Shokz App?
You can search "Shokz" on the App Store or Google Play to download Shokz App.
Which model does Shokz App compatible with?
The Shokz App supports OpenRun Pro S810 only at the moment.
What device and operating system does Shokz App require?
The Shokz App is compatible with mobile phones only, other devices like laptops, PC, tablets PC/Pad are not supported yet.

The OS of your mobile would require at least iOS11.0 / Android 6.0 or above.
How to connect the Shokz App with OpenRun Pro?
iOS:
The steps are suitable for first connecting and after resetting.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue.
2. Open the Bluetooth settings on your phone, select “OpenRun Pro” to pair with.
3. After pairing successfully, return to the Shokz App in 3 minutes and follow the steps on the screen.

Android:
The steps are suitable for first connecting and after resetting.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue
2. Open the Shokz App and follow the steps on the screen.
How to confirm the connection with the Shokz App is successful?
After connecting with the Shokz App, you can try to do any operation on the homepage, and the headphone acts appropriately including changing EQ, changing volume, skip to the next song.
The Shokz App can't connect with OpenRun Pro.
1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
4. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App doesn’t work with OpenRun Pro.
1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
4. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App doesn’t sync the headphone operation.
There is about a 10s delay for the Shokz App display. We suggest you can scroll down to refresh the Shokz App homepage.
The Shokz App can't connect with 2nd device using multipairing for the first time.
1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Re-power the headphone to try to pair the 2nd device again on the Shokz App.
The Shokz App is unable to switch from one device to the other using multipairing.
It is unable to switch on the Shokz App directly. You can switch devices through some notifications such as a phone call, or simply by using the opposite device.
The Shokz App can't register the headphone.
Kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The Shokz App can't upgrade the firmware of OpenRun Pro.
Kindly check if the firmware is the newest on the Shokz setting first. The requirements to do firmware upgrade:
1. The power of the mobile phone is above 30%.
2. The power of OpenRun Pro is above 50%.
3. The connection between OpenRun Pro and the Shokz App is stable.
If the upgrading keeps the same, kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The firmware upgrading is paused on the Shokz App.
Don't worry! It won't affect the function of OpenRun Pro. You can upgrade again on the Shokz App.

*Only for limited regions, details as follows:

Africa

  • South Africa

Europe

  • Austria
  • Belgium
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Romania
  • Russia
  • Spanish
  • Sweden
  • Switzerland
  • United Kingdom

Asia Pacific

  • Australia
  • Brunei
  • China Mainland
  • Hong Kong
  • Japan
  • Macau
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand

Latin America

  • Chile
  • Colombia
  • Mexico
  • Panama

North America

  • Canada
  • United States of America

Africa

  • South Africa

Asia Pacific

  • Australia
  • Brunei
  • China Mainland
  • Hong Kong
  • Japan
  • Macau
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand

Europe

  • Austria
  • Belgium
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Romania
  • Russia
  • Spanish
  • Sweden
  • Switzerland
  • United Kingdom

Latin America

  • Chile
  • Colombia
  • Mexico
  • Panama

North America

  • Canada
  • United States of America