Videos
* A Shokz OpenRun Pro is used in this demonstration. Actual images and text may vary depending on the connected headphones and devices.
Now Playing
UNBOXING
1:50
Now Playing
Controls Overview
1:43
Now Playing
How to pair with mac
0:22
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How to pair with phone
0:23
Now Playing
How to pair with Windows
0:31
Now Playing
How to reset
0:31
Now Playing
Multipoint Pairing
1:06
FAQ
Get Started
Pairing
Control Guide
Speaker & Microphone
TroubleShooting
Clean & Care
About Hearing
Customer Service

Get Started

OpenRun&Aeropex
OpenRun is the fast charging version of the Aeropex, which gets 1.5 hours of battery life on a ten-minute charge. OpenRun takes 1.5 hours to charge from 0 to 100 percent which saves half an hour compared to the Aeropex.
One of the EQ settings for OpenRun is updated from Earplug mode to Vocal booster mode which is to restore the details of human voice.
How do I turn on/off my OpenRun?
To turn your headphones on, press and hold the volume+ button, which also acts as the power button. Audrey will say “Welcome to Shokz.”

To turn your headphones off, press and hold the volume+ button, which also acts as the power button. Audrey will say “Power Off.”
How do I charge my OpenRun?
Charge the headphones with the included magnetic charging cable. Please ensure the charger does not exceed 5.25 amp or 5 volts.
How long does it take to charge my OpenRun?
OpenRun takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. The LED light will turn red into blue when the headphone finishes charging. And a 10-minute quick charge gives you 1.5 hours of listening time so you can get on-the-go fast!
How to wear it if I wear a glasses or helmet?
It doesn’t matter if you wear headphones first or glasses/helmet first. But if you wear headphone first, it may sit on your head better.
Can these be used while swimming?
IP67 waterproof means that when the product is placed under 1 meter of water for 30 minutes, the product will prevent water and the function of the headphone will not be damaged. For OpenRun, it cannot wear it for swimming due to the complex underwater pressure and condition, at the same time the Bluetooth is not working underwater.
How to adjust the band of my OpenRun?
The band can't be adjusted. The size of the headphone is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise.

Size Guide

How to choose the suitable size between OpenRun and OpenRun Mini?
The band of OpenRun Mini is 0.83"/21mm shorter than OpenRun's for small heads. We suggest you check the size guide for purchasing the suitable one.
Does OpenRun Mini have different colors?
OpenRun Mini is only available in Black now. For the newest Shokz information, please follow our social media or email customer.service@shokz.com.
What is the difference between OpenRun and OpenRun Mini in functions?
There is no difference between OpenRun and OpenRun Mini in functions. And the troubleshooting used in OpenRun also applies to OpenRun Mini.
Is it possible to exchange OpenRun for OpenRun Mini?
The orders placed on uk.shokz.com enjoy a 30-day return&exchange window. If the standard size is not suitable for you, simply return it within the 30-day trial period from the purchase date for a replacement.

Pairing

What devices will OpenRun pair with?
OpenRun will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair with gaming consoles. It will not pair with some transmitters.
Could OpenRun pair with a smart TV?
OpenRun can be paired with a Smart TV using Bluetooth v3.1 and up. If your TV does not have Bluetooth, you'll need a Bluetooth transmitter.
How do I pair OpenRun with my device?
1.Start with your OpenRun powered off

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your OpenRun will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.

3. Open your device's Bluetooth settings and select "OpenRun by Shokz". Audrey will say "connected."
How do I pair OpenRun with multiple devices?
OpenRun offers multipoint pairing, which allows users to connect to two devices at the same time. While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other. To pair multiple devices through multipoint pairing:

1. Start with your OpenRun off.

2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button and volume+ button for 3 seconds. Audrey says "multipoint enabled."

4. Open your first device's Bluetooth® menu and select "OpenRun by Shokz."Audrey says "connected"

5. Turn your OpenRun off.

6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.

7. Open your second device's Bluetooth® menu and select "OpenRun by Shokz. "Audrey says "connected."

8. Turn your OpenRun off.

9. Turn your OpenRun on. Your OpenRun is now connected to both devices.
How do I disable multiple pairing?
You can disable multiple pairing by pressing and holding the volume- button, and multifunction button under pairing mode. Audrey says"Multiple disabled"
How do I switch from one device to the other using multipoint pairing?
When paired through the multipoint pairing process, OpenRun will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.
How do I remove all connected devices on my OpenRun?
You can change the devices to which your OpenRun is paired by resetting the headphones, and then pairing the new devices. To reset OpenRun:

1. Start with your OpenRun off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your OpenRun off. OpenRun is now reset and can be re-paired with new devices.

After resetting, the headphones will clear all connected devices before. The headphones needs pair with new devices under pairing mode.

Control Guide

How do I enter pairing mode?
Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Shokz.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.
How do I check the battery status?
Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.
How do I pause/play a song?
To pause the music, click the multifunction button once while music is playing. You’ll hear one beep.

To play a song, click the multifunction button once while music is paused. You’ll hear one beep. .
How do I adjust the volume?
For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.

For the beep volume, it is the default volume set in the factory and can't be adjusted.
How do I skip to the next song?
Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.
How do I skip to the previous song?
Three-click the multifunction button while music is playing. You’ll hear one beep. The previous track will play.
How do I redial the last number?
Double-click the multifunction button while it is idle. Audrey says “Last Number Redial.”
How do I prompt my device’s intelligent personal assistant?
Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant.The function depends on the connected device and application.
How do I change the EQ setting?
There are 2 EQ settings for OpenRun. One is the Standard mode for daily listening to music. The other one is Vocal booster mode which is to restore the details of human voice. You can press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “EQ Changed.”
How do I change language on OpenRun?
OpenRun can support 4 languages, including Chinese, Japanese, English and Korean. You can follow the steps to change language.

1. Turn off your OpenRun first;

2.Press the volume+ button for 5-7 seconds until the headphone enter the pairing model ( LED light will flash red & blue);

3.Double click the multifunction button and you hear a beep;

4. Volume+ or Volume- button to check the language. ​
How do I reset OpenRun?
1. Start with your OpenRun off.

2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4. Turn your OpenRun off.

Speaker & Microphone

Does OpenRun have a microphone?
Yes! OpenRun has a dual noise canceling microphone so that you can answer and make a call with it.
After the headphone is connected, how to select the microphone channel on the laptop/PC?
(For Windows system):

After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headphones (OpenRun by Shokz Hands-Free AG Audio)

This channel is used to manage voice calls, etc.

Channel 2: Headphones (2-OpenRun by Shokz Stereo)

This channel is used to manage the music channel, for listening to music, watching video and other audio output.

You can change the Channel via the bottom volume icon.


(For OS system)

After the successful connection to an OS laptop, it will automatically change Channel for you under actual situation.
How do I mute/unmute the mic?
To mute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call. Audrey will say “Mute on.”

To unmute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute off.”
How do I answer/end a call?
Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered. If you want to end a call, click the multifunction button once while on a call. You’ll hear one beep and the call will end.
How do I reject a call?
Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.
How do I answer the call waiting and hang up current call?
Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear one beep and the current call will be ended.

TroubleShooting

My OpenRun isn't charging.
Test the headphones with an alternate magnetic charging cable. If the headphones continue to not charge, file a warranty claim here.
My OpenRun keeps the LED light all the time
We suggest that you can charge OpenRun and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.
My OpenRun won’t turn on.
We suggest that you charge the OpenRun to check if the OpenRun is out of the battery first, and confirm that you are pressing and holding the volume+ button, which acts as the power button on OpenRun, for 3-5 seconds. Audrey will say “Welcome to Shokz.”

If you continue to be unable to power on your headphones, Please file a warranty claim here.
My OpenRun won’t enter pairing mode.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices

2. Restart the connected devices

3. Reset OpenRun

4. Charge OpenRun for a few minutes.

5. pair your OpenRun again
My OpenRun turns themselves off without being prompted.
If it is the first time to happen the issue, we would like to recommend you to keep it for a while to check whether the issue happens in the future.

If the issue happens frequently on your OpenRun, you can file a warranty claim here within 2-year warranty period.
My OpenRun won’t pair with any devices.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices

2. Restart the connected devices

3. Reset OpenRun

4. Charge OpenRun for a few minutes.

5. pair your OpenRun again
My OpenRun keeps disconnecting from my devices.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices

2. Restart the connected devices

3. Reset OpenRun

4. Charge OpenRun for a few minutes.

5. pair your OpenRun again
My OpenRun only has sound on one side.
If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

After checking the phone’s accessibility settings, we suggest that you try to reset your OpenRun.

1. Start with your OpenRun off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your OpenRun off. OpenRun is now reset and can be re-paired with your device

If the above step can't be helpful to you, you can file a warranty claim here within 2-year warranty period.
My OpenRun doesn't have sound at all.
Please confirm that the volume is turned up on both your device and on OpenRun. If both are turned up, please reset OpenRun by following instructions:

1. Start with your OpenRun off.

2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun will turn on, and then the LED light will flash red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4. Turn your OpenRun off.

Your OpenRun is now reset and can be re-paired with your device.

If the reset does not resolve the issue, you can file a warranty claim here within 2-year warranty period.
My OpenRun can't change the volume on the laptop.
First of all, you are able to adjust the volume while the headphone is playing music.

(For Windows system):

After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headphones (OpenRun by Shokz Hands-Free AG Audio)

This channel is used to manage voice calls, etc.

Channel 2: Headphones (2-OpenRun by Shokz Stereo)

This channel is used to manage the music channel, for listening to music, watching video and other audio output.

The volume only can be changed under Channel 2, kindly change the Channel via the bottom volume icon.


(For IOS system)

After the successful connection to an OS laptop, it will automatically change Channel for you under actual situation.
The listeners can't hear my voice clearly.
A manual reset may help resolve some sound quality issues. To reset your OpenRun:

1.Start with your OpenRun off.

2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun will turn on, and then the LED light will flash red and blue.

3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4.Turn your OpenRun off.

Your OpenRun is now reset and can be re-paired with your device.

If the issues of the microphone continue, kindly contact us or email at customer.service@shokz.com.
My OpenRun microphone isn't picking up my voice.
A manual reset can help resolve some sound quality issues. To manually reset your headphones:

1.Start with your OpenRun off.

2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.

3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4.Turn your headphones off.

Your OpenRun is now reset and can be re-paired with your device.

If this does not resolve the issue, please file a warranty claim here.
The headband on my OpenRun is snapped.
If your OpenRun is snapped on the headband, you can file a warranty claim here within 2-year warranty period.
A button on my OpenRun falls off.
If your OpenRun falls off a button, you can file a warranty claim here within 2-year warranty period.
My OpenRun is peeled from speaker.
If your OpenRun is peeled from speaker, you can file a warranty claim here within 2-year warranty period.
My OpenRun cannot reach 8 hours of battery life.
The battery will be affected by the usage time. The last time is based on many factors, including battery, volume, environment and so on. More details kindly contact us or email at customer.service@shokz.com.

Clean & Care

How do I clean my OpenRun?
We recommend that you clean your OpenRun on a regular basis by rubbing it down with a clean, dry cloth.
How do I store my OpenRun?
When not in use, we suggest you store your OpenRun in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.
What happens if my OpenRun gets wet?
OpenRun is IP67 certified, so it should withstand rain, snow and sweat; we recommend wiping down the headphones and giving them time to air-dry before storing or charging.
What happens if i charge OpenRun while it’s wet?
We have also designed a sweat sensitive charging alarm in the OpenRun, it would start vibrating if the charge port is wet. Wipe the port with soft tissue, wait until the port is dry enough then you could charge now.

About Hearing

What are the differences between Shokz's headphones and hearing aids?
The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.
Can individuals with hearing loss benefit from bone conduction headphones?
As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.
Can Shokz's headphones work with hearing aids?
It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired to a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.

Customer Service

About Warranty Claim
We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail reference here.
About Order
The orders placed on uk.shokz.com enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here
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