What is warranty claim
Shokz (hereinafter referred to as "we" and "our") or authorized agents provides warranty service for all of our customers in the period specified on the package, against manufacturing defects for all of its authentic products from the date of purchase. You can apply for a warranty claim if your products cover the warranty period. Our customer service team will proceed with your claim in 2~3 business days. Generally, the warranty replacement will keep the same with the products in model, size, and colour. If the model is discontinued, the replaced model will be provided by a similar or higher model.
The warranty is provided in addition to the statutory warranty and that it does not affect any rights under the statutory warranty.
How long is the warranty period
The warranty period counts from the original purchase date, in correspondence with the warranty card in the package.
It is only for the purchase of authorized dealers. We offer a two-year warranty on all new products and one-year warranty on all refurbished products in most countries. China (including Hong Kong, Macao, and Taiwan) offers a one-year warranty.
What does the warranty cover
The warranty applies only to products originally purchased for end-user or given as gifts, not for any second-hand transaction. The warranty does not cover defects or damage arising from improper use and maintenance, normal wear and tear, commercial use, accident, loss and external causes. Unauthorised repair, modification, and customization for your product(s) could void the warranty. The warranty covers the claim of the headphones,charging case,charging cables and wireless adaptor, all of the free giveaways and accessories do not cover in the claim. The warranty service does not apply to the products purchased from any unauthorized channels.
What do I need for warranty claim
Serial number and proof of purchase are necessary for a warranty claim. If neither of these is available, we are sorry the warranty claim is unable to process.
Where can I find the serial number?
Starting with letter or digits, the serial number is printed on the packing box, warranty card and headphones/charging case with 12-14 digits number. You can try to find it on the following location.
How about the headphone is a gift
If your headphone is a received gift, and unable to provide a valid proof of purchase, then your warranty period will be calculated from ninety (90) days after the manufacture date (or the date of refurbishment) shown in the serial number.
How to apply for a warranty claim
You can submit a warranty claim here with your serial number and valid proof of purchase.
What is the procedure for warranty claim
To get fast and convenient supports locally, we advise you to contact the retailer from whom you purchased to validate a warranty claim during the first thirty(30) days after purchase. The period of time would be different depending on the retailer. For further supports, kindly contact us or email customer.service@shokz.com . If there is no local distributor in your countries, we will help you as much as possible based on the situation.
How long does the warranty claim take
Generally, the customer service team will respond to your claim within 2-3 business days. The warranty claims will be canceled if the customer service team doesn't receive your further reply within 15 business days. We advise you to file a new claim in accordance with your needs within the warranty period. If the warranty period has expired, the warranty service will not be provided. However, this warranty does not affect any of your statutory warranty rights.
How long will take to receive a replacement
After you submit your warranty claim, the customer service team will proceed with your claim within 2-3 business days. Processing time might be different according to the real situation.
How about the repair service
We offer a two-year warranty on all new products and one-year warranty on all refurbished products in most countries.
If the charging case or one of the earbuds is broken, we will replace the whole set during the warranty period and within the warranty coverage.
If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim or contact us. For further details you can email customer.service@shokz.com.
How to upgrade the model during the warranty process
Your replacement unit will, subject to availability, be the same model, size and colour as the product that it replaces. If the product is a model that has been discontinued, we will supply you with a replacement unit that is as similar as possible to your Product or is of a higher quality provided that this is reasonable for you.
How about the replacement's warranty period
The warranty period of the replacements is based on local policy. If there is no relevant document, the warranty period will not start over.
