Product Security Support Policy

We try to provide constant security updates for our IoT products. Security updates usually include the latest security patches, security vulnerability repairs, and other security improvements. We will maintain security updates for some device models for at least 4 years from the date of release.
*The corresponding security support period for the product will not be shortened on this basis. We will announce the new support period if it is extended.

List of products supporting security updates:

OpenFit
Release Date
2023-4
Security Update EOL
2027-4

OpenRun Pro
Release Date
2022-1
Security Update EOL
2026-1

OpenRun Pro mini
Release Date
2022-10
Security Update EOL
2026-10

OpenComm 2UC
Release Date
2023-9
Security Update EOL
2027-9

OpenFit Air
Release Date
2024-6
Security Update EOL
2028-6

OpenSwim Pro
Release Date
2024-6
Security Update EOL
2028-6


List of software applications supporting security updates:

Shokz Connect
Release Date
2023-9
Security Update EOL
2027-9

Shokz
Release Date
2023-4
Security Update EOL
2027-4

 

We publish and update the list of products that do not support security updates below on a regular basis to help you check whether your device will still receive security updates.
*Some models may support security updates for 5 years or longer. Actual situations may vary. If a very serious security vulnerability is detected, we may provide you with the necessary security fix even if your device is on the EOL product list.

List of products that have been discontinued from security updates

Below is a list of products for which we no longer provide security updates. This means that we no longer provide any software or firmware updates (including security updates) for them and may no longer respond to security vulnerability reports for such products.

List of products that have been discontinued from security updates:

OpenComm, OpenComm UC, Aeropex, Trekz Air, Trekz Titanium, OpenRun, OpenMove, OpenComm 2, OpenRun SE.
Updated: 28th May 2024

*Disclaimer:

1. The information on this page is for reference only. Actual situations vary depending on the security updates received by your device.
2. Security patch delivery times may vary by region and model.
3. Certain patches received from chipset vendors (also known as device-specific patches) may not be included in this month's security updates. We will include them in security updates as soon as possible.
4. Security update policies and devices are subject to change and will be reviewed regularly.




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