Certified Refurbished Products

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1-Year Warranty
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All Products
Sports
Communications
Swimming MP3
All Products
Sports
Communications
Swimming MP3
Mini
Standard
OPENRUN PRO(Refurbished)
Mini
Standard
OPENRUN(Refurbished)
OPENMOVE(Refurbished)
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Mini
Standard
OPENRUN PRO(Refurbished)
Mini
Standard
OPENRUN(Refurbished)
OPENMOVE(Refurbished)
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Refurbishment Process
Product Returned
Checking and Evaluation
Functionality Testing
Cleaning
Repackaged

FAQ

1.What are Shokz Certified Refurbished Products?
A “Certified Refurbished Product” is one that has been returned to Shokz, for any reason, and then undergoes rigorous aesthetic and mechanical function inspection and testing as well as a thorough cleaning process. All certified refurbished products meet the same quality standards as new products and are covered by a one-year warranty. Certified refurbished headphones are packaged in a brand new white box and will be sent to you with free shipping and free returns.
2.Is the quality of Shokz refurbished products guaranteed?
Yes. Shokz promises you that every refurbished product is tested thoroughly and that the quality of refurbished products is the same as new products.
3.What is the return and refund policy for refurbished products?
If you're not satisfied with your purchase of Shokz refurbished products for any reason, simply return them at your expense within the 30-day trial period from the purchase date for a refund.
4.What warranty policy covers Shokz refurbished products?
Refurbished products purchased from Shokz offer a one-year commercial warranty that covers all genuine manufacturing defects from the date of purchase. In case you experience any manufacturer defects within the warranty period, you can file a warranty claim. For information regarding the warranty on refurbished products, please refer to the warranty policy.
5.The serial number located on the headphone/charging case differs from the serial number on the packing box/warranty card.
The original serial number carved on the headphone/charging case is invalid since refurbished. Please refer to the new and valid serial number on the packing box/warranty card when filing a warranty claim.
6.Where can I buy Shokz refurbished products?
Shokz refurbished products are exclusively available on Shokz's official website and Amazon's Shokz official store. They are not sold by authorized offline resellers.
7.What is in the box?
Certified Refurbished Headphones
Charging Cable
User Guide
Warranty Card
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