What is return & refund policy
Satisfaction is guaranteed on all Shokz Products purchased by consumers directly from the website uk.shokz.com. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it at your expense within the 30-day trial period from the purchase date for a refund. Purchasing the headphones from other authorized resellers, we advise you to contact them for return and refund support.
What do I need to do for the return & refund
If you are not satisfied with your purchase, you can ask for a return and refund which required to:
a. Within 30 days from purchasing date
b. Headphones in good condition for resale, with full package and all accessories
c. Using the Return Label to return the order without the return fee. The return process is subject to the customer service.
How to file a return&refund
Kindly contact our customer service team here or email customer.service@shokz.com with your order number, or you can log in to your account to file a return&refund. We will handle your requirements within 2 business days.
What is the procedure for the return&refund
If you are not satisfied with your purchase, you can ask for a return and refund, the process would be:
1. Contacing the customer service team via email customer.service@shokz.com or here
2. Using the return lable to return the order without the return fee.
3. Warehouse receives and inspects the parcel;
4. Refund will be fulfilled within 2 business days after all details confirmed.
How long does the return & refund take
Generally, we will handle the requirements within 2-3 business days. After confirming the return parcel by the warehouse, the refund will be fulfilled within 2-3 business days.
How to exchange
Due to the price difference, we only can support the colour exchange service. Kindly contact us to return the headphone by the return label. If you would like to exchange the model, we advise you to use the return label to return it to our warehouse and request a refund for a quick handle. You can make another purchase with your favourite headphone at the same time.
What should I do if I received different units
If the headphone received differs from you ordered, we will recycle the units and resend the correct one for you. Please contact the customer service team here or email customer.service@shokz.com with your order number and headphones photos.
What should I do if the headphone faulty when received
If the headphone can't work properly at first. Please contact the customer service team here or email customer.service@shokz.com with your order number and headphones photos or video.
