You will need to plug the headphones into a 3.5mm jack port on the device, including laptops, desktops and mobile phones to use. After plugging in, kindly press and hold the power button for 2 seconds to turn it on, then enjoy it.

For the playing volume, kindly change the volume on the connected device.

For the beep volume, it is the default volume set in the factory and can't be adjusted.

No! SPORTZ Titanium doesn't have a microphone.

We suggest that you test SPORTZ Titanium with an alternate micro USB charging cable. If it continues to not charge, you can file a warranty claim here within 2-year warranty period.

We suggest that you can charge SPORTZ Titanium and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.

We suggest that you charge SPORTZ Titanium to check if SPORTZ Titanium is out of the battery.

If you continue to be unable to power on your SPORTZ Titanium, you can file a warranty claim here within 2-year warranty period.

Kindly confirm that the volume is turned up on both your device and on the headphones.

If the problem still exsits, file a warranty claim here.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

If the issue still exsits, you can file a warranty claim here within 2-year warranty period. 

If your headphones is snapped on the headband, you can file a warranty claim here within 2-year warranty period.

If you headphones is peeled from speaker, you can file a warranty claim here within 2-year warranty period.

We recommend that you clean your headphones on a regular basis by rubbing it down with a clean, dry cloth.

When not in use, we suggest you store your headphones in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case. In addition, to make sure it can work fine after long time storage, we advise you to use it occasonally.

IP55 water-resistant means the products are anti-spray（3.63mm） from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through actual hole. Therefore, kindly use the headphone in a dry, clean place.

The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.

As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here

It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired to a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here

We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail reference here

The orders placed on AfterShokz.co.uk enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here