You can search "Shokz" on the App Store or Google Play to download Shokz App.

The Shokz App supports OpenRun Pro  only at the moment.

The Shokz App is compatible with mobile phones only, other devices like laptops, PC, tablets PC/Pad are not supported yet.

The OS of your mobile would require at least iOS11.0 / Android 6.0 or above.

The steps are suitable for first connecting and after resetting.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue.
2. Open the Bluetooth settings on your phone, select “OpenRun Pro” by Shokz to pair with.
3. Open the Shokz App and follow the steps on the screen.

After connecting with the Shokz App, you can try to do any operation on the homepage, and the headphone acts appropriately including changing EQ, changing volume, skip to the next song.

If you have any questions about registration with Shokz App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.

‒ You can register your OpenRun Pro only with the serial number on the Shokz App setting.
‒ App allows up to 5 OpenRun Pro to be registered.
‒ To modify the registration, kindly delete the registration and register again with correct information.
If you have any questions about registration with Shokz App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.

We suggest that you check if the App is the newest version. If you still can't log in on the App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.

1. Power the headphone off.
2. Re-power the headphone to pair with the phone and back to Shokz App.

1. Power the headphone off.
2. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
3. Re-power the headphone to pair with the phone and back to Shokz App.

We suggest that you can uninstall the App and then reinstallation of the newest version. If the problem still exists, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.

There is about a 10s delay for the Shokz App display. We suggest you can scroll down to refresh the Shokz App homepage.

1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Re-power the headphone to try to pair the 2nd device again on the Shokz App.

It is unable to switch on the Shokz App directly. You can switch devices through some notifications such as a phone call, or simply by using the opposite device.

Kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.

Kindly check if the firmware is the newest on the Shokz setting first. The requirements to do firmware upgrade:
1. The power of the mobile phone is above 30%.
2. The power of OpenRun Pro is above 50%.
3. The connection between OpenRun Pro and the Shokz App is stable.
If the upgrading keeps the same, kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.

Don't worry! It won't affect the function of OpenRun Pro. You can upgrade again on the Shokz App.

OpenRun Pro will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair with gaming consoles. It will not pair with some transmitters.

OpenRun Pro can be paired with a Smart TV using Bluetooth v3.1 and up. If your TV does not have Bluetooth to connect with headphone directly, you'll need a Bluetooth transmitter.

1.Start with your OpenRun Pro powered off.
2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your OpenRun Pro will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.
3. Open your device's Bluetooth settings and select "OpenRun Pro by Shokz". Audrey will say "connected."

OpenRun Pro offers multipoint pairing, which allows users to connect to two devices at the same time. While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other. To pair multiple devices through multipoint pairing:
1. Start with your OpenRun Pro off.
2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button and volume+ button for 3 seconds. Audrey says "multipoint enabled."
4. Open your first device's Bluetooth® menu and select "OpenRun Pro by Shokz." Audrey says "connected"
5. Turn your OpenRun Pro off.
6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.
7. Open your second device's Bluetooth® menu and select "OpenRun Pro by Shokz." Audrey says "connected."
8. Turn your OpenRun Pro off.
9. Turn your OpenRun Pro on. Your OpenRun Pro is now connected to both devices.

Furthermore, the function also can be accessed by the Shokz Appeasily.

You can disable multiple pairing by pressing and holding the volume - button, and multifunction button under pairing mode. Audrey says"multipoint disabled".

Furthermore, the function also can be accessed by the Shokz App easily.

When paired through the multipoint pairing process, OpenRun Pro will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. During switching, there would be 5-10s delays. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

You can change the devices to which your OpenRun Pro is paired by resetting the headphones, and then pairing the new devices. To reset OpenRun Pro：
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.
4. Turn your OpenRun Pro off. OpenRun Pro is now reset and can be re-paired with new devices.
After resetting, the headphones will clear all connected devices before. The headphones needs pairing with new devices under pairing mode.

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Shokz.” and remind battery status. Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

Press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Shokz.” and remind battery status.
Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

Furthermore, the function also can be accessed by the Shokz App easily.

To pause the music, click the multifunction button once while music is playing. You’ll hear one beep.
To play a song, click the multifunction button once while music is paused. You’ll hear one beep.

Furthermore, the function also can be accessed by the Shokz App easily.

For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.
For the beep volume, it is the default volume set in the factory and can't be adjusted.

Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

Furthermore, the function also can be accessed by the Shokz App easily.

Three-click the multifunction button while music is playing. You’ll hear one beep. The previous track will play.

Furthermore, the function also can be accessed by the Shokz App easily.

Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. The function depends on the connected device and application.

There are 2 EQ settings for OpenRun Pro. One is the Standard Mode for daily listening to music. The other one is Vocal Booster Mode, which offers crystal-clear sound for podcasts & audio books.
You can press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey will prompt the current EQ.

Furthermore, the function also can be accessed by the Shokz App easily.

OpenRun Pro can support 4 languages, including Chinese, Japanese, English and Korean. You can follow the steps to change language.
1. Turn off your OpenRun Pro first;
2. Press the volume + button for 5-7 seconds until the headphone enter the pairing model ( LED light will flash red & blue);
3. Double click the multifunction button and you hear a beep to check the lanuage.

Furthermore, the function also can be accessed by the Shokz App easily.

1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your OpenRun Pro off.

Yes! OpenRun Pro has a dual noise reduction microphone so that you can answer and make a call with it.

(For Windows system): After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headphones (OpenRun Pro by Shokz Hands-Free AG Audio)
This channel is used to manage voice calls, etc.

Channel 2: Headphones (2-OpenRun Pro by Shokz Stereo)
This channel is used to manage the music channel, for listening to music, watching video and other audio output.
You can change the Channel via the bottom volume icon.

(For Mac series)
After the successful connection to Mac devices, it will automatically change Channel for you under actual situation.

To mute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call. Audrey will say “Mute on.”
To unmute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute off.”

Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered. If you want to end a call, click the multifunction button once while on a call. You’ll hear one beep and the call will end.

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear one beep and the current call will be ended.

You can file a warranty claim here within 2-year warranty period.

OpenRun Pro has moisture detected alert. If there is sweat or water on the charging port, it will alarm you with vibration and beep. Wipe the port with soft tissue, wait until the port is dry enough then you could charge again. If the problem still exists, you can file a warranty claim here within 2-year warranty period.

We suggest that you can charge OpenRun Pro and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.

We suggest that you charge the OpenRun Pro to check if the OpenRun Pro is out of the battery first, and confirm that you are pressing and holding the volume+ button, which acts as the power button on OpenRun Pro, for 3-5 seconds. Audrey will say “Welcome to Shokz.” and remind battery status.

If you continue to be unable to power on your headphones, Please file a warranty claim here.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.

If it is the first time to happen the issue, we would like to recommend you to keep it for a while to check whether the issue happens in the future. If the issue happens frequently on your OpenRun Pro, you can file a warranty claim here within 2-year warranty period.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.
After checking the phone’s accessibility settings, we suggest that you try to reset your OpenRun Pro.
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.
4. Turn your OpenRun Pro off. OpenRun Pro is now reset and can be re-paired with your device.
If the above step can't be helpful to you, you can file a warranty claim here within 2-year warranty period.

Please confirm that the volume is turned up on both your device and on OpenRun Pro. If both are turned up, please reset OpenRun Pro by following instructions:
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun Pro will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your OpenRun Pro off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If the reset does not resolve the issue, you can file a warranty claim here within 2-year warranty period.

First of all, you are able to adjust the volume while the headphone is playing music.
(For Windows system):
After the successful connection to a laptop. There are 2 channels for you to choose from.
Channel 1: Headphones (OpenRun Pro by Shokz Hands-Free AG Audio)
This channel is used to manage voice calls, etc.
Channel 2: Headphones (2-OpenRun Pro by Shokz Stereo)
This channel is used to manage the music channel, for listening to music, watching video and other audio output.
The volume only can be changed under Channel 2, kindly change the Channel via the bottom volume icon.


(For Mac series)
After the successful connection to Mac series, it will automatically change Channel for you under actual situation.

A manual reset may help resolve some sound quality issues. To reset your OpenRun Pro：
1.Start with your OpenRun Pro off.
2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun Pro will turn on, and then the LED light will flash red and blue.
3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4.Turn your OpenRun Pro off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If the issues of the microphone continue, kindly contact usor email at customer.service@shokz.com

A manual reset can help resolve some sound quality issues. To manually reset your headphone：
1.Start with your OpenRun Pro off.
2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4.Turn your headphones off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If this does not resolve the issue, please file a warranty claim here.

If your OpenRun Pro is snapped on the headband, you can file a warranty claim here within 2-year warranty period.

If your OpenRun Pro falls off a button, you can file a warranty claim here within 2-year warranty period.

If your OpenRun Pro is peeled from speaker, you can file a warranty claim here within 2-year warranty period.

The time would varies from different volume. OpenRun Pro owns 16 degrees in volume. 10 hours lasting time is based on the standard volume(lower 4 degrees from the maximum volume). Under the maximum volume, OpenRun Pro can last 4 hours. The lasting time is based on many factors, including battery, volume, environment and so on. More details kindly contact us or email at customer.service@shokz.com.

We recommend that you clean your OpenRun Pro on a regular basis by rubbing it down with a clean, dry cloth.

When not in use, we suggest you store your OpenRun Pro in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.

IP55 water-resistant means the products are anti-spray（3.63mm） from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through speakers. Therefore, kindly don't use the headphone in the rain and water for a long time.

We have also designed a moisture detected alert in the OpenRun Pro, it would start vibrating if the charge port is wet. Wipe the port with soft tissue, wait until the port is dry enough then you could charge now.

The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.

As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.

It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired with a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.

We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail reference here.

The orders placed on uk.shokz.com enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here.